Answers without the rabbit hole.

FAQ

• Where do credits go when a generation fails?

  When a render errors on our side, the job is retried and you are not charged for a failed outcome. Usage details surface in-app on your workspace ledger.

• How do brand workspaces organize assets?

  Workspaces isolate presets, uploads, and results per brand vertical. Switch workspaces from the sidebar to keep drops separated without juggling accounts.

• Can I pause or downgrade a plan?

  You can manage billing inside the product. Downgrades adjust limits on renewal; uplift any time when you need more credits or flows.

• Which formats export for PDP and paid social?

  Download stills optimized for PDP grids, carousel crops, and short vertical cuts when you animate. Exact dimensions vary by preset—pick the template that matches your channel.

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